Everything you need
to dial. In one place.
PUTPAD is the complete cold-calling system: clean numbers, a dialer built for volume, leads on demand, and coaching twice a month.
The whole system. Not just a dialer.
Start dialing today.
Checkout takes two minutes. Your dialer, numbers, and leads are live the same day.
Get PUTPAD →What you need to know
PUTPAD is built to get you dialing leads and booking meetings. You handle the conversations and close.
Bring your own leads or buy them inside PUTPAD. Costs can include the monthly subscription, monthly phone-number fees, talk-time usage, and per-lead purchases.
Frequently asked questions
Clear answers about access, leads, billing, country coverage, and using PUTPAD.
FOR ALL SUPPORT INQUIRIES, CONTACT @GRAHAM.Getting started and support
Where do I access PUTPAD?
Go to app.getputpad.com and sign in with the email used at purchase. PUTPAD should open on the Dialer.
I paid but do not have access or never received the welcome email. What should I do?
Confirm the email used at checkout, then check spam, junk, and promotions for the welcome or verification email. Sign in with that same purchase email.
If access is still missing, contact @Graham with the account email and a screenshot of what you see.
Why is PUTPAD asking me to pay again?
Sign out, then sign back in with the exact email used at checkout. Do not create a second account or purchase again while the first account is being checked. If the prompt continues, send @Graham the account email and a screenshot.
Where is the dialer?
After signing in, PUTPAD should route you directly to the Dialer. If it does not, refresh once and send @Graham a screenshot that includes the page and address bar.
How do I cancel my subscription?
Open Settings and select Cancel Subscription. Cancellation is immediate. It stops future subscription charges, removes the saved card, and begins permanent account deletion.
Your leads, phone numbers, conversations, call history, and unused lead credits are removed or forfeited. This action cannot be undone.
What should I include in a support request?
Send @Graham the account email, what you were trying to do, the steps you took, what you expected, what happened instead, and the approximate time of the issue. Include a clear screenshot or short video when possible.
Never send passwords, complete card numbers, or authentication codes.
Leads and dialing
Do I have to buy leads from PUTPAD?
No. You can import your own list or purchase leads through Get Leads Instantly.
How do I import my own leads?
Select Import Leads. PUTPAD shows the required four-column format: Name, Website, Phone Number, and Additional Notes. Upload the completed CSV and allow the import to process in the background.
Why are my imported leads not visible yet?
Large imports can take several minutes and sometimes longer to process and enter the dial queue. Do not upload the same file again while the first import is processing. Check Lead List before contacting support.
How do I purchase leads?
Select Get Leads Instantly, choose the industry, city, lead count, and available filters, then start the search. When the job completes, the delivered leads are imported into the account and may need a few additional minutes to enter the dial queue.
Where are the leads I purchased?
Check Lead List first. A completed search can appear there before every lead reaches the dial queue. Do not repeat the purchase immediately. If the job completed but the leads remain missing after processing time, contact @Graham with the search details and a screenshot.
Why did my search return unexpected businesses?
Some areas contain only a limited number of businesses in a particular industry. Once the available businesses in that area have been collected, PUTPAD may return businesses from similar industries in the same area so it can still deliver the lead count you paid for.
Can I see all of my leads at once?
Yes. Open Lead List and select All Leads or Groups. Groups organize leads by the import or lead-search batch that brought them into PUTPAD.
Can I delete leads?
Yes. In Lead List, select individual rows or Select All, then choose Remove Leads. Confirm the selection carefully because deletion is permanent.
Why is the dialer still showing older leads?
The dialer works through the active queue. Confirm the newer import has finished and that its leads appear in Lead List. If the queue still does not update after one refresh, send @Graham the import or group name and a screenshot.
Can I manually dial a specific number?
Yes. Use the phone control for a one-off manual call. You do not need to import a full spreadsheet to call one number.
Costs, refunds, and phone numbers
What does PUTPAD cost?
Billing can include four separate parts: the monthly PUTPAD subscription, the monthly cost of each phone number, call usage based on connected talk time and applicable telephony charges, and leads purchased on a per-lead basis.
Are lead credits and phone charges the same thing?
No. Lead credits are prepaid units used by Get Leads Instantly. Phone-number costs and calling usage are separate telephony charges.
Where do I see or buy lead credits?
Open Get Leads Instantly, then select Credits & Billing. The balance, available packs, and in-app price shown there are the current source of truth.
What do calls cost me?
There is no fixed cost per call. Calling charges depend primarily on how long you are connected and the applicable telephony rate. Do not estimate the bill by multiplying the number of dials by a flat amount.
Why did my lead-credit balance change when I started a search?
A search can reserve the requested credits while the job runs. The final result is based on the job outcome and the delivered lead count. If the delivery and credit usage do not match, contact @Graham before running the search again.
What is the refund policy?
Refunds are issued at the discretion of PUTPAD staff. A refund will not be processed simply because you no longer want the product.
A valid reason must involve circumstances outside your control and ours, such as a country that the dialer cannot support. Stay in communication with @Graham while the issue is reviewed.
Why is there a separate charge for a phone number?
Each phone number has its own recurring provider cost. That charge is separate from the PUTPAD subscription, lead purchases, and call usage.
I see a phone-related charge I do not recognize. What should I do?
Check Phone System and Billing first. If the charge is still unclear, send @Graham a screenshot that includes the date, amount, and description. Hide full card details before sending it.
How old must I be to purchase a phone number?
You must be at least 18 years old to purchase a phone number through PUTPAD.
Country coverage and devices
Are all countries supported?
No. Country and phone-number coverage is still expanding, so the known unsupported list may grow as provider and regulatory limits are confirmed.
Pakistan is currently confirmed as unsupported. This is not a complete list of every unsupported country.
What if I am unsure whether my country supports the dialer?
Contact @Graham before purchasing a number. If support is also unsure, you may try the service while staying in active communication with support.
If the dialer proves unsupported for your country, you are eligible for a full refund of all charges, provided you remain in communication and complete the troubleshooting steps requested by support.
Can I use a local number to call another state?
A configured number can generally make outbound calls beyond its local area, but carrier, registration, and account restrictions can apply. Check Phone System and the number status before dialing.
Can I use PUTPAD from my phone?
No. PUTPAD is currently designed for a desktop or laptop. Mobile web access is intentionally blocked because the dialer workflow is not reliable on a small screen.
What browser should I use?
Use a current desktop browser. Chrome is the recommended troubleshooting baseline. Allow microphone access when prompted and keep the PUTPAD tab open while dialing.
People cannot hear me or my audio keeps breaking up. What should I check?
Confirm browser microphone permission, then test a headset, the laptop microphone, another microphone if available, and the internet connection. Close other apps that may be using the microphone.
If the problem continues across devices, send @Graham the browser, headset or microphone model, connection type, and a short recording of the issue when possible.
PUTPAD is lagging or kicking me out of the dialer. What should I do?
Refresh once, confirm the internet connection is stable, and reopen the Dialer. Do not repeatedly press Dial Now while the first action is loading. If the issue repeats, send @Graham a video of the sequence, the account email, and the browser version.
Lead organization and CRM
How are leads organized?
Lead List includes All Leads and Groups. Groups represent the import or lead-search batch that brought the leads into PUTPAD. Use a separate import or search for each niche to keep batches clean.
I mixed several niches and now have thousands of leads. What should I do?
Review the Groups created by each batch. Remove only the incorrect leads or group after confirming the selection. Deletion is permanent.
Where can I track follow-ups and booked leads?
The Dialer includes a PUTPAD CRM board with Follow Up and Booked stages. After a call, use Not Interested, Follow Up, or Booked to record the outcome and advance the queue.
Where can I see which leads I already called?
Use the CRM board for leads marked Follow Up or Booked. Not Interested removes a lead from the active calling flow. PUTPAD does not currently promise one complete student-facing archive that combines every call, recording, transcription, and disposition.
Can I view call recordings or transcriptions?
A dedicated student-facing recordings and transcription library is not currently part of the documented PUTPAD interface. Check current announcements before relying on that capability.
PUTPAD and mentorship
Does PUTPAD include every system from the mentorship?
No. PUTPAD is the calling, lead, and lightweight CRM tool. Systems taught or provided through a separate mentorship program are not automatically included with a PUTPAD subscription.